We Make it Easy: You get a Team of IT Support experts who ensure your business stays Protected, Productive and Happy. All for a Per Person, Per Month, Fixed Fee.
Proven Security You Can Trust: We’re one of the few IT Support providers in the U.S. with independently audited security practices, giving you verified protection that simplifies compliance and lowers risk.
Fast, frictionless response: Get the help you need quickly and without hassle. Our team responds rapidly, resolves IT problems efficiently, and keeps you informed every step of the way.
No Tech Talk. Just Real Support: We speak your language, not in jargon, and we treat your people with respect, empathy, and urgency, every time.
Decades of Expertise: 29 years in business and an average 12-year client retention rate because we don’t just earn trust, we keep it by delivering consistent, long-term results.
Independent. Local. Invested: We’re Portland-based, privately owned, and deeply invested in the success of local businesses. No offshoring, no call centers, just real people who care.
Collaborate with an IT support team that handles every aspect of your technology challenges.
Keep your Portland area business running efficiently with Fixed Fee IT’s IT Support services.
We deliver prompt, expert remote support to resolve technical issues before they disrupt your operations. Our skilled team is dedicated to providing reliable technology solutions, ensuring minimal downtime and uninterrupted business flow.
With 30 years of industry experience, Fixed Fee IT offers dependable IT support tailored to meet the unique business needs and technology needs of Portland companies, including guidance on cloud computing and other critical aspects of information technology.
Benefit from fast, dependable on-site help to resolve complex IT needs. Our expert technicians arrive ready to address network problems, security issues, and hardware failures with professionalism and efficiency.
For three decades, Portland businesses have relied on us for IT management that minimizes downtime and keeps operations smooth. Our reputation for customer service is built on delivering not just solutions but exceptional service every time.
Your employees deserve more than just quick fixes. They deserve IT help that builds confidence. Fixed Fee IT provides seamless support so your team can focus on their work, not technology frustrations.
From setting up IT systems to solving day-to-day tech challenges, our proactive approach ensures your staff stays productive. Every interaction reflects our commitment to customer satisfaction and delivering tailored solutions for your people.
Access responsive helpdesk services that resolve technology challenges quickly. Our support team combines industry best practices with deep know how to keep your systems running at peak performance.
With a strong focus on customer service, we deliver more than fixes. We provide guidance, education, and reassurance so your people feel supported at every turn.
Complex IT needs require skilled hands. Our technical support delivers the advanced expertise required to resolve critical challenges and strengthen your IT systems.
We pair proven cloud solutions and cybersecurity strategies with a proactive approach, giving Portland businesses reliable protection and smooth operations.
Managed IT services are an ongoing partnership between your Business and our Team of IT experts. For a Per Person, Per Month, Fixed Fee, we take responsibility for keeping your technology secure, up to date, and running smoothly so you can stay focused on running your business.
Our managed services include:
Strategic guidance to ensure your technology supports your business goals.
We Make it Easy to stop worrying about IT and get back to what matters most.
We offer fully managed IT services for a simple, fixed monthly fee based on the number of people in your business and the technology you use. Your costs scale naturally with your team and environment, giving you predictable pricing with no surprise charges.
Every client receives the same high level of service. There are no confusing tiers, no bait and switch pricing, and no nickel and diming. You get the power and coverage of a full IT team, without the overhead of building one yourself.
Our goal is to Make it Easy, reliable, and worry free, and our pricing reflects that.
We cover everything most small and midsize businesses need to keep their people supported and their systems secure. That includes day to day tech support, proactive maintenance, cybersecurity, cloud services, disaster recovery, and strategic guidance, all delivered by a team that knows your business.
Our goal is to handle the technical details, so you do not have to. If it plugs in, connects to the internet, or helps your team get work done, chances are we support it.
That said, some things may fall outside of scope. Our process is to never surprise a client with a bill. If something is not covered, we will always discuss it with you first.
A new employee’s first day is critical. It sets the tone for how they see your company, your culture, and how easy or frustrating it will be to get work done. That is why we invest extra time to make sure their experience with IT is smooth, professional, and a positive experience they remember.
We start by preparing the computer and any other necessary technology before your new hire’s first day. Then we schedule a dedicated onboarding session. On day one, we meet with them directly to walk through everything they need to get started, including accessing their computer, setting up security, and connecting to company tools like email, files, and applications.
Additionally, we walk them through how to reach our team, what to expect when they need help, and how to make the most of the tools and support available to them.
We do not stop there. We follow up a few days later to make sure everything is working the way it should be and that they are thriving, not just surviving.
We treat our clients like people, not problems to fix, not ticket numbers in a system, and definitely not someone to talk down to.
Our purpose is simple. We Love Helping People. That starts with treating every client interaction as an opportunity to make someone’s day better, whether that means solving a frustrating issue quickly, explaining something clearly, or just showing up with respect and a good attitude.
Our founder started Fixed Fee IT 30 years ago after watching too many IT people treat clients with arrogance or indifference. The turning point came from a simple story called Take Me to the Cauliflower, a reminder that our job is not just to fix things but to guide, support, and truly help people who may not know the language of technology.
That mindset still drives how we work today. We learn your business, your team, and your goals so we can be proactive and human in everything we do.
We do not just want to solve problems. We want to be the reason you feel more confident, less stressed, and better supported every single day.
There are many factors to consider when choosing the right IT partner, and it is important to look beyond flashy sales promises or rock bottom pricing.
Start with experience. Look for a provider with a proven track record not just in IT, but also with businesses like yours. Every industry has unique needs, and real-world experience goes a long way when it comes to protecting your data, keeping your team productive, and avoiding costly downtime.
Communication matters just as much as technical ability. You want a team that can explain things clearly, keep you informed, listen to your concerns, and build a relationship based on transparency, not jargon.
Review the provider’s package of services. Do they offer more than just reactive support? Is cybersecurity, cloud, disaster recovery, and strategic planning included, or are those extra? A well-rounded offering should support both your day-to-day needs and your long-term growth.
Responsiveness is key. You need a provider who answers the phone, responds quickly, and keeps you informed without making you chase them down. Ask how they handle urgent requests and how accessible their team really is.
Consider their maturity and stability. Are they a one-person shop juggling clients, or a seasoned team with established systems, documented processes, and full coverage when someone is out? A mature provider will have the depth to deliver consistent service you can count on.
Make sure they have a clear and honest approach to what is covered and what is not, with no surprise charges. A trustworthy provider will talk about scope and pricing openly, so you always know what to expect.
Look for a strong security mindset. Certifications like SOC 2 Type II are important, but just as important is a culture that takes cybersecurity seriously at every level of service.
And finally, consider the cultural fit. Do they treat your team with respect? Do they align with your values and communicate in a way that builds confidence? The right provider should feel like an extension of your business, not just another vendor.
We are happy to answer these questions and help you compare providers, even if you do not choose us.
SOC 2 Type II is hard to earn and harder to maintain. It requires a full audit of how an MSP operates not just what tools they use. Most MSPs avoid it because it means reworking internal systems, enforcing strict security controls, documenting everything, and submitting to an ongoing third-party audit.
Most MSPs simply are not willing or able to meet that bar. It requires documented processes, internal controls, and a security first culture that many smaller providers never build. It also requires third party auditors to evaluate performance over a period of months, which makes it much more than a simple checkbox or certificate.
That is why only a small percentage of MSPs in the U.S. have it. When you work with one that does, you are choosing a partner that holds itself to a higher standard of trust, transparency, and accountability.
Boost Efficiency with Proactive IT Support in Portland: Stay ahead of problems with reliable IT support designed to keep your business running smoothly.
Seamless Operations, Minimal Downtime: Minimize disruptions with proactive management that keeps your business running smoothly.
Stay Ahead of IT Issues: Get customized IT solutions designed to meet the unique needs of your Portland business.
Secure Compliance: Protect your business with industry-leading security solutions and compliance practices.
Proven Expertise: Rely on our extensive experience and long-standing client satisfaction for exceptional IT support.
Fixed Fee IT provides a team of IT experts that keep you Protected, Productive, and Happy.
Managed IT Services Portland